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How to find us

Get in touch

Our entry doors are located at the very end of Zeus House (when walking from City Road). Please press the Polly Lashes button to enter.

You’ll spot us easily, we have wooden board signage right outside the doors.

We can’t wait to welcome you soon and create the most beautiful lash art in London!

Polly Lashes

Unit 5, Zeus House, 16-30 Provost Street, N1 7NG, London

+44 751 7454 064

Hours

Monday  - Friday: 10am - 8pm

Saturday: 10am - 8 pm

Lash Extension FAQ

At Polly Lashes, we know you might have questions before booking your lash extension appointment.

Here are some of the most common ones to help you feel fully prepared.

  • Eyelash extensions are semi-permanent synthetic, silk, or mink lashes that are applied one by one to your natural lashes using a safe, professional-grade adhesive.

    They create a fuller, longer, and more defined lash look without the need for mascara.

  • With proper aftercare, lash extensions typically last 4–6 weeks. However, since your natural lashes shed as part of their growth cycle, we recommend infills every 2–3 weeks to keep them looking full and flawless.

  • When applied correctly by a trained lash technician, extensions will not damage your natural lashes.

    At Polly Lashes, we carefully select the right length and weight of extensions to protect the health of your natural lashes.

  • A full set of lash extensions takes around 90–120 minutes. Infills are quicker, usually between 45–60 minutes, depending on how many lashes need to be replaced.

  • We don’t recommend using mascara on lash extensions, especially waterproof formulas, as they can weaken the adhesive.

    The beauty of extensions is that you won’t need mascara—they already provide a thick, defined look.

  • To make your lashes last longer:

    • Avoid getting them wet for the first 24 hours after application.

    • Skip oil-based cleansers and products around your eyes.

    • Gently clean your lashes with a lash-safe cleanser.

    • Avoid rubbing or pulling at your lashes.

  • Most people can enjoy lash extensions, but they may not be suitable if you have very sensitive eyes, certain allergies, or eye conditions.

    We always carry out a patch test before your first appointment to ensure safety.

  • At Polly Lashes, we offer a variety of styles to suit your look, including:

    • Classic Lashes – natural and elegant

    • Hybrid Lashes – a mix of classic and volume for a textured look

    • Russian Volume Lashes – full, fluffy, and glamorous

    Your lash artist will help you choose the best option for your eye shape and lifestyle.

    • Arrive with clean, makeup-free eyes.

    • Avoid caffeine right before your appointment (it can make your eyes flutter).

    • Remove contact lenses if you wear them.

  • Yes! Once the first 24 hours have passed, you can enjoy swimming, workouts, and normal daily activities. Just remember that excessive heat, sweat, and steam may reduce lash retention.

  • You can easily book online at Pollylashes.co.uk or get in touch with us directly to secure your spot.

  • A lash lift is a treatment that enhances your natural lashes by lifting and curling them from the root. It creates the appearance of longer, fuller lashes—without extensions or mascara.

  • A lash lift typically lasts 6–8 weeks, depending on your natural lash cycle and how well you care for them after treatment.

    • Lash Lift – uses your own natural lashes, lifting and curling them for a low-maintenance, natural look.

    • Lash Extensions – synthetic lashes applied one by one to create extra length and fullness.

    If you want something more subtle and easy to maintain, a lash lift is ideal.

  • Yes. A patch test is required at least 24–48 hours before your appointment to make sure you don’t have any sensitivity to the products used.

  • Absolutely! When performed by a trained technician, a lash lift is safe and gentle. At Polly Lashes, we only use professional-grade products designed to protect the health of your natural lashes.

  • Not at all. The process is completely painless—most clients find it relaxing and even take a nap during the treatment.

  • A lash lift appointment usually takes around 45–60 minutes. If you choose to add a lash tint, it can take a little longer but gives an even more defined finish.

  • Yes! You can still wear mascara if you’d like, but most clients find they don’t need it because the lift creates such a naturally enhanced look. If you do wear mascara, avoid waterproof formulas as they can be harsh on your lashes.

  • For the best results:

    • Keep your lashes dry for the first 24 hours.

    • Avoid steam, saunas, and swimming during this time.

    • Don’t rub your eyes or sleep face down.

    • Use a lash conditioner or serum to keep lashes healthy.

  • A lash lift is perfect for anyone with medium to long natural lashes who wants a low-maintenance beauty boost. If your lashes are very short, extensions may give you better results.

  • Yes! A lash lift pairs beautifully with a lash tint, giving your lashes extra depth and definition for a mascara-free look.

Frequently Asked Questions

Brow lamination is the go-to treatment for creating fuller, perfectly styled brows without daily effort. Here are answers to the most common questions we receive.

  • Brow lamination is a treatment that restructures the brow hairs, allowing them to be styled into your desired shape. It smooths, lifts, and sets the hairs in place for a fuller, more defined look.

  • Brow lamination typically lasts 6–8 weeks, depending on your natural hair growth cycle and aftercare.

  • Not when performed correctly. At Polly Lashes, we use professional products that are gentle on your brows, and we always finish the treatment with nourishing oils to keep your hairs healthy.

  • Yes. A patch test is required at least 24–48 hours before your brow lamination appointment to ensure you’re not sensitive to the products.

  • Your brow hairs are softened, brushed into the desired shape, and set in place using a gentle solution. We can also tint and shape your brows during the same appointment for the best results.

  • A brow lamination appointment usually takes 45–60 minutes, depending on whether you add tinting or shaping.

  • Absolutely! Brow lamination is customisable—you can go for a bold, brushed-up look or a softer, natural style. Your technician will discuss your desired shape before starting.

  • For the best results:

    • Keep brows dry for the first 24 hours.

    • Avoid touching, rubbing, or applying makeup to the area during this time.

    • Use a nourishing brow serum or oil to keep hairs conditioned.

    • Brush your brows daily to maintain the shape.

  • Brow lamination is great for anyone with unruly, thin, or uneven brows who wants a fuller, more polished look. If you’re pregnant, breastfeeding, or have certain skin conditions, we recommend checking with us first.

  • Yes! Brow lamination works beautifully with a brow tint or lash lift for a complete eye-enhancing package.

Machine Hairstrokes Brows FAQ

Machine hairstrokes (sometimes called nano brows or digital hairstrokes) are one of the most advanced semi-permanent brow techniques, offering soft, natural-looking results. Here are answers to the most common questions about this treatment.

  • Machine hairstrokes use a digital device with an ultra-fine needle to create delicate, hair-like strokes that replicate natural brow hairs. The result is fuller, well-defined brows that look soft and realistic.

    • Machine hairstrokes are created with a device, allowing for finer, more precise strokes that are gentler on the skin.

    • Microblading uses a handheld blade to scratch pigment into the skin.

    Many clients find that machine hairstrokes last longer, heal more evenly, and are better suited for sensitive or mature skin.

  • Results typically last 18–24 months, depending on your skin type, lifestyle, and aftercare. To maintain your brows, a colour boost/top-up is recommended every 12–18 months.

  • Discomfort is minimal. Most clients describe the sensation as a light scratching or tingling feeling.

  • Your first session usually takes 3 hours. This includes consultation, brow mapping, colour selection and hairstroke treatment itself. A perfecting session 6–8 weeks later (about 1–1.5 hours) is essential for the best results.

    • Brows appear darker and more defined immediately after treatment.

    • Over the next week, they may flake or scab slightly—this is normal.

    • After healing, the strokes will soften and settle into a natural look within 4–6 weeks.

  • Yes. A patch test is required at least 48 hours before your appointment to ensure you don’t have any sensitivity to the pigments or products used.

    • Avoid touching, rubbing, or picking at the area.

    • Skip makeup, saunas, swimming, and heavy exercise until healed.

    • Use the recommended aftercare balm (if advised by your technician).

    Following aftercare is vital to ensure crisp, long-lasting results.

  • This technique is suitable for most people, especially those with:

    • Thin or sparse brows

    • Uneven brow shapes

    • Sensitive, or mature skin (often less ideal for microblading)

    It may not be suitable if you are pregnant, breastfeeding, on certain medications, or have skin conditions in the brow area. A consultation is always carried out beforehand.

  • Yes! Your technician will design a brow shape that complements your face and choose a pigment shade that matches your natural hair and skin tone.